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STUDENT SUCCESS PLAYBOOK

Your Institution Is Working Hard.

So Why Isn't Student Success Improving?

The answer isn't effort. Most institutions treat student success as a series of initiatives — a new mentoring program, an early-alert platforms, a pilot layered onto already-stretched workflows. Everyone is trying. But retention plateaus. ROI becomes hard to defend. Staff feel the pressure.

The problem isn't the people. It's the absence of a coordinated system behind them.

Download The Playbook
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What You'll Get

What changed when one institution moved persistence in a gateway course from 59% to 70%? Not the intervention. The system behind it.
 
This playbook is a blueprint for turning student success investments into measurable results. It outlines how high-performing institutions design student success as an operating model — not a collection of projects.

The Design Gap

Identify why initiatives stall and the specific gap that prevents them from scaling.

The CLOSE Operating Model

A practical framework across 5 system pillars: Connection, Logistics, Outcomes, Success, Engagement.

Campus Case Studies

Real examples from UTSA, Northwest Missouri State, and Community College of Rhode Island.

Step-By-Step Blueprint

An operating model your teams can actually implement.

Responsible AI Guidance

How to use AI to reinforce, not replace, human judgment in student support.

Projects create activity. Systems create outcomes.

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Built for Higher Ed Leaders Navigating Complexity

This playbook is for you if you're asking the hard questions about ROI, data fatigue, and sustainable impact.

  • Provosts & VPs asking: 'What's actually working?'
  • IR Leaders turning data into coordinated action
  • Success Directors managing overwhelmed staff
  • Retention Leaders stalled by initiative-fatigue
  • Executives building a case for sustainable impact

Institutions That Run Success as a System See the Difference

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"Before we had the Civitas platform, we could only see part of a student's experience. To advise students effectively, we needed to see the whole picture."

Terri Vogel
Registrar, Northwest Missouri State University

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"The platform allows us to view student success through a data-focused lens — ensuring we're not leaving any gaps that students could fall through along the way."

Tammy Wyatt
Vice Provost for Student Success, UTSA

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Download Your Free Copy

Get the full playbook. No fluff, no sales calls. Just the operating model — whether you use Civitas Learning or not.